How your personal information is used by Equiniti

We (Equiniti Limited and Equiniti Financial Services Limited) may keep the personal details that you or others give us during your relationship with us on an Equiniti database. These details may include:

information that you or your agents give us on application forms, in letters, via electronic messages or over the phone
what we know from providing you with any services and analysing any transactions you carry out through us
information that comes to us from credit reference and fraud detection agencies or services, and registration or stockbroking industry exchanges
information we receive from our client companies or their agents.

We may store, use and process your personal information in order to:

assess any application you make to participate in any service we provide
provide you with services
identify other products and services that might be suitable for you
keep our records about you up to date
check your identity
prevent and detect fraud and/or money laundering
recover debts, and
carry out research and statistical analysis about our services and how we might improve them. Sometimes we may use an outside market research agency to do this for us, in which case we undertake to ensure that they appropriately protect any personal customer data we share with them.

Unless you tell us not to, we may share your information within the Equiniti group and we or they may contact you by email (where this is permitted) or post about:

Equiniti group products and services we believe may interest you. Our group includes all companies with the Equiniti name and associated companies
selected products and services from third party businesses we know and trust.

If you prefer not to receive this kind of information, simply let us know by visiting the 'contact us' section.

Under the Data Protection Act 2022 you are entitled to a copy of the information we hold about you on request, on payment of a fee. If you think any information we hold about you is inaccurate, don’t hesitate to let us know so that we can correct it.

The information we hold about you is confidential. We will only ever disclose it outside the Equiniti group:

at your request or with your consent
in line with what we have explained above
if the law requires or permits disclosure or there is a duty to the public to reveal it
if we are asked to do so by the Financial Conduct Authority, the London Stock Exchange or any other relevant regulatory authority or exchange in the UK or overseas
to investigate or prevent fraud or other crimes
to our client company or companies for whom we act as registrar (directly or indirectly)
to our agents and others in connection with running accounts and other services for you
to any individual or company to whom we propose to transfer our business or any part of it
if we cease to act as registrar for one of the companies in which you hold shares and we are asked by that company to provide them with your email address so that they (or their agent) can contact you about the provision of an equivalent service by the new registrar appointed by them. Your email address will only be used for this purpose and appropriate safeguards will be put in place to protect your personal data.

We may administer accounts and provide you with some services via agencies in countries outside Europe, including Jersey and other countries such as India or the USA, where data protection laws and standards differ from those in the UK. But even if we are processing your personal details outside Europe

there will always be a contract in place to ensure that such information is appropriately protected, and;
we will continue to be strictly bound by the UK’s Data Protection Act 2018.

Monitoring

We monitor and record some phone calls in case we need to check we have carried out your instructions correctly, to help maintain our quality standards and for security purposes.

Protecting your privacy

To the extent that personal data is processed about you, we will employ appropriate security measures given the nature of that data. However, you recognise that your use of the Internet (and our website) is entirely at your own risk. However, we have no responsibility or liability for the security of personal information transmitted via the Internet.

Our website may provide links and banner advertisements to third party sites. Please note that we are not responsible for, and have no control over, information that is submitted to or collected by these third parties. Since we do not control those websites, you are responsible for reviewing and abiding by the privacy policies of these third-party sites.

Accurate information

We may check what you have told us and share that information with fraud prevention agencies. It is important that you give us accurate information. If you give us false or inaccurate data and we suspect fraud we will record this at the fraud prevention agencies.

If you feel your privacy has been breached by us, then please write to:

Equiniti

Aspect House
Spencer Road
Lancing
West Sussex
BN99 6DA

Security

You must not use any computers, computer equipment, network resources or any services provided by us for any illegal purpose, or for accessing, receiving or transmitting any material deemed illegal, indecent, offensive or otherwise unacceptable under UK law.

All passwords and usernames allocated to you must be kept secret and must not be disclosed to anyone without our prior written authorisation.

You must not use any false identity in email or other network communications.

You must not attempt or participate in the unauthorised entry or viewing of another user's account or into another system.

You must not use the services and/or network systems or any part thereof for fraudulent activities, or to breach another organisation's security (cross-network hacking). This is an illegal act and prosecution under criminal law may result.

Changes to privacy policy

Please note that this policy will be reviewed and may be changed from time to time. The revised policy will be posted to this page (so that you are always aware of the information we collect, how we use it and under what circumstances we disclose it).

Decision making

Any decision made by us in relation to the services provided to you shall be final.

Privacy Policy